Customer Support
Last Updated: October 6, 2026
We’re here to help. For any support, billing, account, or privacy inquiry, please email our support team and include your account email and a clear description of your request so we can assist you quickly.
Support Categories
General Support
General questions about the platform, features, or your account.
Account Support
Help with sign-in, account settings, or profile issues.
Billing & Subscription Support
Questions about plans, charges, upgrades, downgrades, or cancellation.
Refund Requests
Requests related to refunds or erroneous charges. See our Refund & Cancellation Policy.
Privacy Requests
Requests to access, correct, or delete your personal information.
Billing & Subscription Help
Cancel with the billing provider before you delete your Sportbook Me account. Account deletion does not stop Apple, Google Play, Stripe, or PayKings charges.
Stripe (website checkout): sign in and use the Stripe Customer Portal on the Billing page. Apple: manage subscriptions in Apple ID settings. Google Play: manage subscriptions in Google Play. PayKings: email support@sbmedfsai.com with your account email and ask to cancel; this release has no PayKings customer portal. For other billing questions or refund requests, email support@sbmedfsai.com.
Response Time
We aim to respond to support inquiries within 1–2 business days. Please note that we do not provide gambling, wagering, or investment advice, and we cannot guarantee any particular outcome from use of the Service.