Privacy Policy

SPORTBOOK ME DFS AI LLC (“SB ME DFS.AI,” “we,” “us,” or “our”) operates the SB ME DFS.AI website, applications, and services (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Service.

1. Information You Provide

Account & Profile Information

When you create an account, we collect information such as your name, email address, and account credentials. You may also provide additional profile information in the course of using the Service.

Subscription & Transaction Information

When you purchase a paid subscription, we collect information about your plan selection and subscription status. Payment information (such as credit card details) is processed and stored by our third-party payment processor and is not stored directly by SB ME DFS.AI.

Customer Support Communications

When you contact us for support, we collect the information you provide in your communication, including your email address and any details you share about your inquiry.

2. Information Collected Automatically

Device, Browser & Log Information

We automatically collect certain information when you access the Service, including your IP address, browser type, operating system, device information, referring URLs, pages visited, and the dates and times of your visits.

Cookies & Similar Technologies

We and our service providers may use cookies, web beacons, and similar technologies to operate the Service, maintain sessions, remember preferences, analyze usage, and improve the Service. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Service.

Product Usage Information

We collect information about how you interact with the Service, including features used, queries submitted, pages accessed, and time spent on various sections, to improve and develop the Service.

3. Purposes for Processing Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service;
• To process subscriptions and manage accounts;
• To communicate with you about your account, subscriptions, and Service updates;
• To respond to customer support inquiries;
• To analyze and improve the Service and develop new features;
• To detect, prevent, and address fraud, abuse, and security incidents;
• To comply with legal obligations and enforce our Terms of Service;
• To send administrative and informational communications (you may opt out of marketing communications).

4. Third-Party Service Providers

Payment Processors

We use Stripe as our payment processor. When you purchase a subscription, your payment information is transmitted to and processed by Stripe. Stripe’s use of your personal information is governed by their privacy policy. SB ME DFS.AI does not store full credit card numbers or complete payment credentials on our servers.

Analytics & Infrastructure Providers

We may engage third-party service providers for analytics, hosting, infrastructure, monitoring, and other operational purposes. These providers process information on our behalf under contractual terms that require appropriate data protection.

Sports Data Providers

We work with third-party sports data and odds providers to deliver the analytical content within the Service. These providers receive query-level data in order to fulfill data requests but do not receive personal account information.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Disclosures Required by Law

We may disclose personal information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SB ME DFS.AI, our users, or the public, in accordance with applicable law.

8. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, user information may be transferred as part of that transaction. We will provide notice if your information becomes subject to a different privacy policy.

9. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete it promptly.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data, and the right to opt out of certain processing. To exercise these rights, please contact us at support@sbmedfsai.com. We will respond to verified requests in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date. Your continued use of the Service after the effective date constitutes your acceptance of the updated Privacy Policy.

12. Contact

Questions or requests about this Privacy Policy may be directed to us at support@sbmedfsai.com or through the Contact page.