Refund & Cancellation Policy

This Refund & Cancellation Policy describes the terms under which you may cancel your SB ME DFS.AI subscription and the circumstances under which refunds may be available.

Subscription Plans

The Service offers the following subscription plans:

• Starter — Free ($0/month). No billing information required.
• Pro Arena — $39.99/month. Includes expanded analytical features.
• Elite Stack — $89.99/month. Includes all available features.

Annual billing options may also be available for paid plans at a discounted rate.

Automatic Renewal

Paid subscriptions (Pro Arena and Elite Stack) renew automatically each billing period (monthly or annually, as applicable) until cancelled. The renewal charge will be processed through our payment processor at the start of each renewal period, using the payment method on file. You may cancel future renewal at any time as described below.

Cancellation

You may cancel your paid subscription at any time through the billing portal accessible from your account. When you cancel:

• Future recurring charges are stopped;
• Your access to paid features ordinarily continues through the end of the already-paid billing period;
• At the end of that period, your account will revert to the free Starter plan and paid features will no longer be available.

How to Cancel

To cancel your subscription:

• Sign in to your SB ME DFS.AI account;
• Navigate to the Billing page;
• Use the Stripe Customer Portal to manage or cancel your subscription;
• Follow the cancellation prompts.

Your cancellation is effective once completed through the Customer Portal. We recommend completing cancellation at least one business day before your next renewal date to avoid the next charge.

Refund Policy

Paid subscriptions are generally non-refundable. By purchasing a subscription, you acknowledge that you will have immediate access to the paid features after payment, and you agree that charges are generally not refundable once incurred.

However, we will review refund requests on a case-by-case basis in the following circumstances:

• Duplicate charges or billing errors;
• Unauthorized charges (charges you did not authorize);
• Technical issues that prevented you from accessing paid features for a significant portion of the billing period;
• Other exceptional circumstances at our discretion.

This refund policy is subject to applicable law. If your jurisdiction provides a statutory right of withdrawal or cancellation that applies to our Service, we will honor that right in accordance with applicable law. Nothing in this policy limits your rights under applicable consumer protection laws.

Upgrades and Downgrades

Upgrades from a lower-tier to a higher-tier paid plan (for example, from Pro Arena to Elite Stack) take effect immediately and the price difference for the remaining portion of the current billing period may be charged on a prorated basis or applied at the next renewal, depending on the plan change. Please contact us at support@sbmedfsai.com for details about plan changes.

Downgrades from a higher-tier to a lower-tier paid plan (for example, from Elite Stack to Pro Arena) take effect at the end of the current billing period. Your access to higher-tier features continues through the end of the already-paid period.

Duplicate or Erroneous Charges

If you believe you have been charged in error, or if you see duplicate charges on your payment method, please contact us immediately at support@sbmedfsai.com. We will investigate and, where appropriate, issue a refund for any erroneous charges.

Contact Regarding Billing

For billing questions, refund requests, or subscription support, contact us at support@sbmedfsai.com or through the Contact page. Please include your account email and relevant details about your inquiry.